How to Return an Item

1. Sign in to your Umedia Account → go to My Orders.

2. Select the order and click Manage Order → Return Items.

3. Fill out the Return Form (pickup or drop-off options will appear).

4. Pack the product securely in its original packaging with all tags, manuals, and accessories.

5. Clearly write your Order Number and Return Tracking Number on the package.

6. Drop off at the nearest point or wait for pickup.

7. Collect and keep the Umedia Return Acknowledgment Slip as proof.

⚠️ Products must be unused, unwashed, undamaged, and in original packaging.

Warranty Policy

• Warranty Period: 7 Days Replacement Warranty
  Covers:

  • Manufacturing defects

  • Wrong or damaged product received

  Does NOT Cover:

  • Damage caused by customer

  • Misuse, burn marks, water damage

  • Software issues (for electronics)

  ---

Electronics / Premium Products

• Warranty Period: 30 Days Service Warranty
  Covers:

  • Internal manufacturing defects

  • Hardware malfunction

  • Dead on arrival products

  Does NOT Cover:

  • Physical damage

  • Accessories (charger, cable, battery unless specified)

  ---

Fashion / Clothing

• Warranty Period: No formal warranty, but offer 3-day return/replacement for:

  • Wrong size

  • Wrong item

  • Visible damage

  ---

Cosmetics / Personal Care

• No warranty. Only replacement if damaged or wrong product received within 48 hours.

  ---

Home Appliances

• Warranty Period: 1–6 Months Seller Warranty
  Covers:

  • Functional issues

  • Manufacturing defects

  Does not cover:

  • Physical or water damage

  • Burn or power surge issues
    
    

⚠️  For warranty claims, customers must provide video proof during unboxing.

Refund Policy

• Refunds are processed within 10 working days after the return is received and passes quality check.

• Refund covers product price and shipping cost.

• Refunds also apply to canceled or failed deliveries once confirmed.

• Voucher codes are single-use only; unused balances cannot be refunded.

⏰ Refund timelines exclude weekends and public holidays.